New Microsoft Power Platform and Dynamics 365 training: November 2021 roundup
We’re always adding to our training and certification portfolio, and now you can discover the new role-based learning paths and modules that we released last month on Microsoft Learn. Look for new ways to build and deepen your skills, and then validate those skills by earning a Microsoft Certification.
This month, there are several new learning paths for you to explore, including those for Customer Service, Field Service, Nonprofit, and Power BI. We’ve also added new modules for Customer Service, Field Service, Industry Solutions, and Power Apps.
Work through these new learning paths and modules at your own pace. Use free, online training on Microsoft Learn to explore new skills to use on the job or to take your career in a new direction. Need help figuring out which training to take? Check out the Dynamics 365 learning paths and the Microsoft Power Platform learning paths.
The following learning paths and modules were released in November 2021.
Customer Service
| Learning paths and modules | Role | Certification |
| Get started with Dynamics 365 Customer Service scheduling
Learning path, 2 modules |
Functional consultant, business user | MB-230 |
| Use Connected Customer Service with Dynamics 365
Learning path, 2 modules |
Functional consultant, business user | MB-230 |
| Get started with Dynamics 365 Customer Service Voice channel | Functional consultant, business user | N/A |
Field Service
| Learning path and modules | Role | Certification |
| Manage work orders in Dynamics 365 Field Service
Learning path, 4 modules |
Functional consultant, business user | MB-240 |
| Incident types in Dynamics 365 Field Service | Functional consultant | MB-240 |
| Inspections in Dynamics 365 Field Service | Functional consultant | MB-240 |
| Customer assets in Dynamics 365 Field Service | Functional consultant | MB-240 |
| Create custom apps for Dynamics 365 Field Service | Functional consultant, business user | MB-240 |
Industry Solutions
| Module | Role | Certification |
| Get started with Microsoft Cloud for Financial Services | Functional consultant, business user | N/A |
Nonprofit
| Learning path | Role | Certification |
| Manage and engage with volunteers in Microsoft Cloud for Nonprofit
7 modules |
Business user, functional consultant | N/A |
| Manage nonprofit fundraising and engagement with Microsoft Cloud for Nonprofit
9 modules |
Business user, functional consultant | N/A |
Power Apps
| Module | Role | Certification |
| Use Dataverse choice columns with formulas | App maker | N/A |
| Reduce complexity in your data model with Dataverse table relationships | App maker | N/A |
| Work with canvas app source code | App maker | N/A |
| Use Monitor to troubleshoot Power Apps | App maker | N/A |
| Optimize app load time | App maker | N/A |
| Use Power Apps Instrumentation with Application Insights | App maker | N/A |
Power BI
| Learning path | Role | Certification |
| Design effective reports in Power BI
6 modules |
Business analyst, data analyst | N/A |
Product landing pages
| Business Central | Dynamics 365 Business Central on Microsoft Learn |
| Finance | Dynamics 365 Finance on Microsoft Learn |
| Commerce | Dynamics 365 Commerce on Microsoft Learn |
| Supply Chain Management | Dynamics 365 Supply Chain Management on Microsoft Learn |
| Customer Service | Dynamics 365 Customer Service on Microsoft Learn |
| Field Service | Dynamics 365 Field Service on Microsoft Learn |
| Marketing | Dynamics 365 Marketing on Microsoft Learn |
| Sales | Dynamics 365 Sales on Microsoft Learn |
| Power BI | Power BI on Microsoft Learn |
| Power Apps | Power Apps on Microsoft Learn |
| Power Automate | Power Automate on Microsoft Learn |
https://techcommunity.microsoft.com/t5/microsoft-learn-blog/new-microsoft-power-platform-and-dynamics-365-training-november/ba-p/1633490 https://techcommunity.microsoft.com/t5/microsoft-learn-blog/new-microsoft-power-platform-and-dynamics-365-training-november/ba-p/1633490 2021-12-14 16:00:00Z